Dan Simons is the co-founder and CEO of Founding Farmers Restaurant Group, the team behind the Founding Farmers restaurants, some of the highest-volume independent restaurants in the country. When he recorded a testimonial about Mia, he opened with a line we did not script:
"This is the easiest testimonial I have ever given. This AI software is amazing."
The full video runs less than two minutes and lives on our homepage. Here is what he actually said, and why each piece of it matters to an operator.
"It helps your humans because it works twenty four seven engaging with your inbound leads. It lets your people sleep, take days off while they are still engaging with the guests, getting them closer to signed contracts."
Notice the framing. Simons does not describe Mia as a replacement for his events team. He describes her as the reason his people can be off the clock without the pipeline going quiet. Event inquiries arrive at night and on weekends; someone answers either way.
"When people say, well, what about the human touch? Mia, the AI agent from Hermetic, she's exactly who you want her to be. She's fast. She's prompt. She has all the right answers. She shows up for work. She doesn't rest. But she doesn't necessarily have to replace the humans. She lets your people sleep. She lets your people do the work that a human needs to do."
This is the objection every operator raises first, answered by an operator rather than by us. It is the same answer we give in our FAQ: the agent takes the after-hours replies and the chasing, and the humans keep the walkthroughs, the negotiations, and the relationships.
"Mia will put things on their calendar, schedule appointments, schedule phone calls, schedule walk throughs of your private dining rooms."
That is appointment setting in one sentence from a customer: inquiries turn into calendar events, not inbox backlog.
"The conversion rate, the engagement rate with your inbound leads for private events, private dinners, large parties will grow by some staggering number."
The specific number, in his group's case, is public: the Founding Farmers Foggy Bottom location grew private event revenue by 400 percent, adding $722K. The full story is in the Founding Farmers case study, alongside the rest of our customer stories.
"Hermetic AI, easiest imaginable product for me to give a full throated endorsement as a restaurateur. If you wanna drive your large party events and make your guests happier, drive that revenue, this product is a no brainer."
Simons runs restaurants that serve millions of guests a year, and hospitality is the standard he holds everything to. That is exactly the audience Mia was built for. Watch the full testimonial on our homepage, or see Mia work a live inquiry the way his team did.
