Most teams don’t have a lead problem. They have a lead management problem.
Leads arrive from website forms, ads, social campaigns, partners, events, and QR codes. But between that first touch and a booked meeting, a lot can go wrong:
• Slow responses
• Messy routing
• Unqualified meetings
• No systematic follow-up
Hermetic AI built Mia-an AI agent that manages leads end to end: engaging instantly by text, qualifying, routing, scheduling, and nurturing so your team can spend their time on real conversations instead of chasing people down.
Where Lead Management Breaks Down
- Response times are too slow: Leads don’t care how busy your team is. They care who responds first. Mia responds within seconds of a form submission — usually via text — while competitors are still “getting to it on Monday.”
- Routing is manual and error-prone: Deciding who owns a lead, which location it’s for, and whether it goes to sales or events is often a manual process. That leads to leads sitting in the wrong inbox, hot opportunities going cold, and reps complaining about “bad fits.”
- Reps waste time on the wrong leads: Without a consistent qualification layer, calendars fill with no-shows, tire-kickers, and “just curious” meetings. High-value opportunities don’t get the attention they deserve.
- Follow-up depends on who remembered: If follow-up lives in sticky notes and memory, your funnel is fragile. Over weeks and months, those gaps add up to a lot of lost revenue.
What an AI Agent Does for Lead Management
Mia acts as a dedicated lead manager who never sleeps, never forgets, and always works your process.
- Instant lead engagement by text: The moment a lead fills out a form, Mia sends a personalized text within seconds, acknowledges why they reached out, and asks targeted questions to understand intent and fit.
- Automated qualification based on your rules: Mia uses your criteria — budget, location, event type, timeline, role — to score and prioritize leads, filter out junk, and flag VIP or time-sensitive opportunities for immediate attention.
- Smart lead routing to the right owner: Once qualified, Mia routes leads automatically based on region, venue, line of business, or custom rules, so the right coordinator or rep sees the right leads without spreadsheets.
- Automatic appointment setting: When a lead is ready to talk, Mia shares real-time availability from your calendars, lets leads choose a time, and sends confirmations and reminders via text. Show rates go up; no-shows go down.
- Long-term lead nurture: Not every lead is ready now. Mia keeps dormant leads warm, re-engages past opportunities when timing improves, and recovers deals that went dark after a promising start.
How Teams Use AI Agents for Lead Management
Hospitality & event sales:
• Private event and group leads are engaged instantly via text
• Qualified
• Routed to the right location
• Moved toward tours and calls
Multi-location operators:
• Leads from many sites and forms route into a single AI layer
• Mia distributes them by location, region, or offering
• Leadership gets visibility into which channels and venues convert best
Other verticals:
• Anywhere leads come in and humans are too busy to respond instantly
• Mia sits on top and manages the flow
The Hermetic AI Approach: Mia As Your Lead Manager
With Mia as your AI agent for lead management, you get:
• Instant responses to every inbound lead
• Real-time qualification tuned to your criteria
• AI-powered routing that mirrors your org structure
• Automated scheduling into calendars you already use
• Long-term nurture via SMS that recovers lost opportunities
AI Doesn’t Replace Your Sales Team-It Keeps Them In Front of the Right People
Your best people create value in live conversations: understanding context, solving problems, building trust.
They don’t create value by copy-pasting the same first response, manually routing leads, chasing no-shows, or remembering who to follow up with weeks later.
Mia takes over that layer, so your teams spend their time where it counts-talking to qualified, interested people at the right moment.
