Meet Mia

The AI sales agent for hospitality event teams

Mia answers every private-event inquiry by text in about 13 seconds, day or night. She answers the guest's questions, confirms date, headcount, and budget, books the tour or tasting, and hands the conversation to your events team with the full thread.

If a guest asks whether she is AI, she says so. Your team can step into any conversation at any point.

What a first exchange looks like

An illustrative exchange. The venue, guest, and figures are examples, not a real conversation.

Website inquiry · Saturday 9:42 PMJordan Lee · Birthday dinner · Sat, Oct 17 · 40 guests · "Private room if possible"

Mia replied in 13 seconds

Hi Jordan, this is Mia with the Harbor & Vine events team. Thanks for asking about a birthday dinner for 40 on Saturday, October 17. Our Vine Room is open that evening and seats up to 44. Were you picturing a seated dinner or a cocktail-style reception?

Seated dinner. Is there a minimum?

For a Saturday in the Vine Room the food and beverage minimum is $4,500 before tax and gratuity. Would you like me to hold the date while you decide?

Yes please. Could we do a tasting first?

Done, October 17 is held for you through Thursday. Alex, our events manager, can host a tasting Tuesday at 5:30 or Wednesday at 4:00. Which works better?

Wednesday at 4.

You are set for Wednesday at 4:00 with Alex. I have sent a calendar invite and shared your details with the team. Reply here any time with questions.

Handed to the events team with the full thread

Three numbers that matter

13 secaverage first reply to a new inquiry, at any hour 37%of inquiries and guest questions arrive after business hoursAcross the venues Mia answers for 2.4Xmore booking opportunities from the inquiries you already get

The wait times Mia is measured against are in the 2026 Hospitality Lead Response Study. New to the category? Start with what an AI sales agent is, then how AI lead qualification works and lead response automation.

See Mia in action

“If you want to increase private-event bookings and elevate guest experience, Hermetic AI is a no-brainer.”

Dan SimonsCEO, Founding FarmersRead the customer stories →

Book a Demo