Real conversations

This is how Mia handles a 9PM inquiry.

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Mia

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Conversations shown are real Mia conversations from live venues. Guest and staff names, venue names, rooms, links and dates have been changed to protect guests and venues. Message text is otherwise verbatim.

Inside the App

What Your Team Sees While Mia Works

Mia handles the conversation. Your team sees every word of it, and the numbers behind it, in one place.

Reporting

Leads, pipeline and team performance at a glance

Insights is the reporting area of the Hermetic app. Pick a location and a date range and it shows how many leads Mia managed, how fast the first reply went out, how many guests wrote back, and when your inquiries actually arrive.

Lead volume by week, with total inquiries next to the leads Mia engaged
A heatmap of inquiries by day and hour, so you can see your real busy windows
Off-hours impact: the share of leads that arrived while your office was closed, and how many of those guests replied
Pipeline and Team tabs, plus CSV export for your own reporting

Demo account shown. Yours fills with your own leads.

The Leads view of the Hermetic app: lead list, an open text conversation with an AI summary, the Pause AI agent button and event details. Demo account, names blurred.

Leads and conversations

Every lead, every message, one screen

Your coordinators open a lead and see the whole exchange, whether it happened by text or by voice. A summary at the top pulls out the event type, headcount, date and next step, so nobody has to scroll to catch up.

A status on every lead, from new to definite
Pause Mia with one click and take over the thread yourself
Event details and the assigned coordinator beside the conversation
Thumbs up or down on any reply to coach Mia

Demo account shown. Names blurred.

Illustration of the Hermetic AI Conversations tab inside a CRM lead record, showing a text conversation between Mia and a guest.

Inside your CRM

Mia's conversations, inside the CRM you already use

Your team does not have to learn another tool. On supported event CRMs, the Hermetic AI browser extension adds a conversations tab to the lead record, so every message Mia exchanged with a guest sits beside the lead it belongs to.

Read the full thread without leaving the lead page
The details Mia gathers are written back to the record
Handoff alerts reach your coordinators by text and email

Illustration. The tab appears inside your CRM's lead record.

A real text exchange between Mia and a guest at a live venue, with the AI summary above it. Names blurred.

A real exchange

A closed lead came back with a new event

This is a real conversation from a venue using Mia today, with names blurred. The guest's date was unavailable, so the lead was closed. Mia followed up afterward, thanked her, and asked what could have gone better. The guest wrote back that she is returning in October and needs space for 15 to 18. Mia handed her to the sales managers.

Follow-up goes out on its own, even on leads your team has closed
The summary rewrites itself as the conversation moves
Your sales managers get a warm lead with the details already gathered

For the events team

Mia is an event coordinator’s best friend.

$14.5Kestimated additional commission per year

More bookings. More commission. Mia keeps opportunities moving even when your team is busy, off, or asleep.
167 hours back. For every 1,000 inquiries engaged, Mia gives your team 167 hours back to sell, host, and close.
No Monday-morning backlog. Overnight and weekend inquiries are already answered and qualified.
Never babysit the inbox again. Mia is there 24/7, so taking a night, weekend, or vacation actually means being off.

What a faster reply is worth

The faster the reply, the more bookings

The odds of converting an inbound lead rise with every minute you shave off your reply.

Mia answers in about 13 seconds, 24/7, faster than any interval a study has measured.

Time to first reply, from slowest to fastest (intervals as reported, not to scale)

Lift in the likelihood of conversion when the first call is placed within each interval, as reported by Velocify's Ultimate Contact Strategy study (about 3.5 million leads). Harvard Business Review's study of 1.25 million leads found companies that responded within the hour were 7x as likely to qualify the lead as those an hour slower, and 60x as likely as those that waited a day. Cross-industry data; treat exact figures as directional.

The second wait

How long it takes venues to answer a guest’s follow-up question

We asked 447 venues a follow-up question. Only 15% answered within an hour. 16% never answered. Mia answers every follow-up in seconds.

Still waiting for an answer

After…	Guest still waiting
5 minutes	97%
15 minutes	92%
1 hour	85%
4 hours	64%
24 hours	49%
48 hours	37%
Forever	16%

With Mia

Seconds. Every time

Every follow-up answered in about 13 seconds, 24/7.

After hours

37% of your leads arrive after hours

Guests and Party Planners submit inquiries at night, on weekends and on their lunch break. Your coordinators work Monday to Friday, 9 to 5. That gap is not a staffing failure. It is a structural one, and it is where booked events quietly disappear.

When your leads actually arrive

A 168-hour week against a typical events desk: Monday to Friday, 9am to 5pm.

Mon

Tue

Wed

Thu

Fri

Sat

Sun

12am6am12pm6pm

Coordinators at the desk (Mon to Fri, 9am to 5pm) Mia only

37% after hours

63% business hours

And that is the slice that waits longest

In Hermetic's 2026 study of 807 inquiries, weekend submissions waited a median of 32.5 hours for a human reply, against 6.1 hours during weekday business hours.

32.5 hrsmedian wait, weekend inquiries

3%answered within the hour on weekends, vs 16% on weekdays

After-hours share: Hermetic AI platform data, 2026. Wait times: Hermetic 2026 Hospitality Lead Response Study.

Event Breadth

Mia Understands Every Kind of Event

AI Search · Included in the platform

Advanced AI SEO is included with Mia. When a planner asks an AI, your venue comes up first.

Planners now ask ChatGPT, Gemini, Grok and Google's AI Mode the questions they used to type into a search bar, and the engines cite whichever venue publishes clear, current facts. Mia already holds those facts for every one of your locations and publishes them where AI reads them. Every inquiry that produces lands with Mia.

9:31 PM

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Do the Math

ROI Calculator

Locations Event inquiries per location / month Average event value ($)

We've started with customer averages - replace them with your numbers.

Assumptions, out in the open: Mia lifts guest response from the 34% industry average to her measured 93%, and we assume additional booked events per 100 inquiries. Adjust them to be as conservative as you like.

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additional conversations / month across all 15 locations

0

additional booked events / month across all 15 locations

$0

estimated annual opportunity

Next Step

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Mia never misses an event inquiry