“If the guests wanna talk, we should be listening. If the guests wanna listen, we should talk back and provide intelligent answers.”
This ability to see Mia expand her feature set to include voice, this is why I say this is a hospitality tool. Because if the guests wanna talk, we should be listening. If the guests wanna listen, we should talk back and provide intelligent answers. It’s just remarkable that you’ve been able to build this product. The depth and range of questions and things that come up. Oh, is there a Bluetooth speaker? Can I play my own music in the private room? Can I adjust the temperature myself if it gets hot or cold in the room? What ice do you have? All of these things. And so Mia’s ability to learn and have these kinds of questions, again, at the top of the funnel and meet the guests where they are, really valuable.
