Hermetic Training · For Mia customers
Hermetic builds each venue its own private training site. How Mia works at your venue, your house playbook, and practice before the first real call. Mia narrates all of it on video, and every fact comes from your own Tripleseat, menus and rules.
Private, password protected, and never indexed by search engines.
The problem
A new coordinator learns the house by osmosis: which rooms combine, what the December minimum is, how to describe the wine list, what the AI already told the guest at 9:40 on a Saturday night. Until they know, inquiries slow down and promises get missed.
Training tools do not fix this. An LMS gives you a blank course builder and leaves the content to you.
What is inside
The first track teaches how to work with Mia at your venue. The second teaches the house itself. Both are built from your configuration, your private dining packet and your website.
Try a piece of it
On your site these run on your venue's rules and your hosts. Here they run on an example venue so you can feel how a coordinator learns.
Pick the day and time the inquiry came in.
Example venue rules. Yours are taken from your Mia configuration, word for word.
"I saw the Terrace Room online. Is there a rental fee on top of dinner? We are keeping a close eye on budget."
Hidden worry: she is comparing you to a hotel that quoted "no room fee."
A sample drill. Your hosts are built from your own inquiries, and every option is checked against your house facts.
Practice, not just reading
Simulated event hosts, each with an occasion and a hidden worry. Three decision moments per host, three options each, and the stronger line after a miss. Every option is checked against your house facts.
A real phone number. The coordinator calls the host back, a voice agent picks up in character, and a coach reads the transcript against your facts. The scorecard covers warmth, discovery, house knowledge, the hard moment and the next step.
A bar at the bottom of every page answers in Mia's voice from the site's own content: the split, the promise, rooms, capacities, prices, policies, the wine list. Each answer links to the section it came from. It will not hand out quiz answers.
Twenty questions, sixteen to pass, and a certificate in two halves: working with Mia, and knowing the house. The house knowledge check is ten more.
When something changes, a badge appears. Mia walks the coordinator through only what changed, then a three-question re-check confirms they are current.
A separate owner view with its own password: coordinator readiness, Mia's handoffs, the book, and a storefront check that compares your menu and business facts across OpenTable, Google, Yelp and the delivery apps.
How it gets built
Mia's configuration for your venue, rooms and capacities from Tripleseat, your menus and private dining packet, and your public website.
Every price, capacity, drink, dish, hour and rule is checked against your documents. Conflicts in your own setup get surfaced to you instead of taught to a new hire.
Scripted from your facts, on video, in your venue's own voice. Every section has a "Mia on this" button.
Your logo, your palette, one shared password. Nothing about a trainee is stored on a server; progress stays on their device.
Multi-location groups get one site with a location switcher: the Mia track is shared, the house track follows the location.
Versus a training platform
| A typical LMS or sales-training tool | Hermetic Training | |
|---|---|---|
| Where the content comes from | You write it, or hire someone to | Built from your Mia configuration, Tripleseat, menus and packets, then fact-checked |
| Who teaches it | Slides, PDFs, generic video | Your venue's AI, on video, explaining her own handoff rules |
| What it knows about your house | Nothing until you add it | Rooms, capacities, menus, wine, policies, the neighborhood calendar |
| Practice | Quizzes, sometimes generic roleplay | Hosts built from your inquiries, drills, and a real phone line with a coach |
| When rules change | Someone edits the course | A refresh: Mia walks through what changed, a re-check confirms it |
| Access | Per-seat logins and pricing | One private site per venue, for Mia customers |
Already in use
Each site was built from the venue's own Tripleseat, menus and rules, with Mia on video at every stop and a practice line the coordinators can call from their own phone.
"If you're on the fence about it, to me it's a non-decision. Your competitor is going to have it."
"If you want to increase private-event bookings and elevate guest experience, Hermetic AI is a no-brainer."
Common questions
New event coordinators and sales managers first. The owner view is for owners, GMs and group leadership.
Your Mia configuration, Tripleseat, your menus and packets, and your website. If a fact is not in your documents, it is not on the site.
No. Each site is password protected, encrypted behind that password, and set to never be indexed by search engines.
One shared password per venue, and a separate one for the owner view. Progress, checklist and best scores stay on each person's device.
We publish a refresh. The badge appears, Mia walks through the change, and the re-check confirms the team is current.
Tripleseat gives the fastest build. We also work from your documents, your website and your Mia configuration directly.
See it with your own rooms
On the demo we walk through a live training site, then talk through what yours would contain.
