Speed matters, especially in the hospitality world, where guests are shopping multiple venues. Mia identifies high-value leads like large group events or last-minute private dining requests and routes them to the best-suited event coordinator in real time.

A catering request? Routed to Jack. A 50-person corporate dinner? Sent directly to Angela. Mia ensures your team can respond while interest is high before the lead books elsewhere.

Unlike basic systems that just divide leads evenly, Mia supports intelligent lead routing based on your real-world venue logic. You can route inquiries by event type (wedding, corporate, social), party size, preferred location, or even assign leads to coordinators specializing in specific cuisines or services.

Whether it’s a small brunch inquiry or a 100-person rooftop reception, Mia routes each inquiry with purpose, not guesswork.

Mia’s automated lead routing system ensures inquiries are assigned based on coordinator expertise, venue rules, or event type, not just divided evenly. With weighted logic, Mia credits event coordinators for no-shows or cancellations, ensuring no inquiry goes unassigned and no opportunity is missed.

This makes it easy to ramp up new event coordinators, balance lead load, and keep your team focused on high-converting event inquiries.

Managing multiple properties? Mia is built for multi-location venue lead routing. She automatically recognizes the venue tied to each form or contact method and routes the inquiry to the correct event sales team.

Whether you run a restaurant group, hotel chain, or private event collective, Mia ensures your event inquiries flow smoothly to the right coordinators. This kind of automation helps your team avoid confusion, reduce manual triage, and deliver faster, more accurate responses.