Built Exclusively for Cooper’s Hawk

Turn More Cooper’s Hawk Event Inquiries Into Bookings

Mia engages every private-event inquiry in seconds, answers questions, qualifies the opportunity, and hands your events team a sales-ready lead.

New to Mia? Start with the 2-Minute Overview:

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Now see how Mia could work for Cooper’s Hawk.

Explore the Cooper’s Hawk Demo ↓

Built for Cooper’s Hawk

This is how Mia handles a 9 pm inquiry.

Pick a capability

9:41

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Mia

Active now

Conversations shown are real Mia conversations from live venues. Guest and staff names, venue names, rooms, links and dates have been changed to protect guests and venues. Message text is otherwise verbatim.

Proof

What Mia Delivers

0 sec

speed to lead, 24/7

0%

lead response rate

0.0X

increase in booking opportunities

0 hrs

saved per 1,000 leads engaged

Event Breadth

Mia Understands Every Kind of Cooper’s Hawk Event

The Fit

Why Mia makes sense for Cooper’s Hawk

76 locations

A meaningful event funnel distributed across multiple teams.

High-value inquiries

A single incremental private event can pay for months of Mia.

Multiple event occasions

Corporate, celebrations, weddings, family and social occasions create different buying conversations.

A multi-location advantage

What Mia learns across the group can improve how every location engages future inquiries.

Do the Math

ROI Calculator

Locations Event inquiries per location / month Average event value ($)

We've started with customer averages - replace them with Cooper’s Hawk’s numbers.

Assumptions, out in the open: Mia lifts guest response from the 34% industry average to her measured 93%, and we assume additional booked events per 100 inquiries. Adjust them to be as conservative as you like.

0

additional conversations / month across all 76 locations

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additional booked events / month across all 76 locations

$0

estimated annual opportunity

Long-Term Value

The Longer Mia Runs, the More She Books

And it compounds. Mia's post-event nurture keeps past guests coming back - so each year, more of Cooper’s Hawk’s bookings arrive already won.

Rollout

Two Ways to Roll Out Mia

Fastest & Best Value

All 76 Locations at Once

Day 30

All 76 live

Day 60

All 76 live

Day 90

All 76 live

Setup fees waived at every location
10% discount on the monthly fee
Lower maintenance: one onboarding, one knowledge base, one training pass
Mia learns faster with all 76 locations feeding her from day one
What works at one location cross-pollinates to all 76 instantly

Measured Pace

90-Day Phased Rollout

Day 30

Wave 1

Day 60

Wave 2

Day 90

All 76

Start with a first wave of locations
Prove results before each expansion
A new wave onboards every 30 days, each with the same ramp
Standard setup fee and monthly rate

Simple Economics

Simple, Per-Location Pricing

Per Location

$599per month · $0.83 an hour

$500 setup per location, waived for group-wide deployments

One private event at the $3,239 customer average covers more than five months of Mia.

Everything Included

24/7 instant SMS engagement
Lead qualification
Venue-trained Q&A
Lead Details, Automatically Updated
Tour & appointment booking
Smart lead routing
CRM sync
Human takeover & alerts
Proposal, contract & deposit follow-up
Long-term nurture & reactivation

Next Step

Ready to Explore Mia Across Cooper’s Hawk?

Brandon Dennis

Account Executive · Hermetic AI

brandon@hermetic.ai

Discuss a Cooper’s Hawk Rollout →

For the events team

Mia is an event coordinator’s best friend.

$14.5Kestimated additional commission per year

More bookings. More commission. Mia keeps opportunities moving even when your team is busy, off, or asleep.
167 hours back. For every 1,000 inquiries engaged, Mia gives your team 167 hours back to sell, host, and close.
No Monday-morning backlog. Overnight and weekend inquiries are already answered and qualified.
Never babysit the inbox again. Mia is there 24/7, so taking a night, weekend, or vacation actually means being off.

What a faster reply is worth

The faster the reply, the more bookings

The odds of converting an inbound lead rise with every minute you shave off your reply.

Mia answers in about 13 seconds, 24/7, faster than any interval a study has measured.

Lift in the likelihood of conversion when the first call is placed within each interval, as reported by Velocify's Ultimate Contact Strategy study (about 3.5 million leads). Harvard Business Review's study of 1.25 million leads found companies that responded within the hour were 7x as likely to qualify the lead as those an hour slower, and 60x as likely as those that waited a day. Cross-industry data; treat exact figures as directional.

The second wait

How long it takes venues to answer a guest’s follow-up question

We asked 447 venues a follow-up question. Only 15% answered within an hour. 16% never answered. Mia answers every follow-up in seconds.

Still waiting for an answer

After…	Guest still waiting
5 minutes	97%
15 minutes	92%
1 hour	85%
4 hours	64%
24 hours	49%
48 hours	37%
Forever	16%

With Mia

Seconds. Every time

Every follow-up answered in about 13 seconds, 24/7.

After hours

37% of your leads arrive after hours

Guests and Party Planners submit inquiries at night, on weekends and on their lunch break. Your coordinators work Monday to Friday, 9 to 5. That gap is not a staffing failure. It is a structural one, and it is where booked events quietly disappear.

When your leads actually arrive

A 168-hour week against a typical events desk: Monday to Friday, 9am to 5pm.

Mon

Tue

Wed

Thu

Fri

Sat

Sun

12am6am12pm6pm

Coordinators at the desk (Mon to Fri, 9am to 5pm) Mia only

37% after hours

63% business hours

And that is the slice that waits longest

In Hermetic's 2026 study of 807 inquiries, weekend submissions waited a median of 32.5 hours for a human reply, against 6.1 hours during weekday business hours.

32.5 hrsmedian wait, weekend inquiries

3%answered within the hour on weekends, vs 16% on weekdays

After-hours share: Hermetic AI platform data, 2026. Wait times: Hermetic 2026 Hospitality Lead Response Study.

Tour this page with Mia

A live guided walkthrough · 3 min

▶

Mia · Live Tour

Mia is watching with you

▶

That's the tour.
Every inquiry is a booking waiting to happen.

Inside the App

What Your Team Sees While Mia Works

Mia handles the conversation. Your team sees every word of it, and the numbers behind it, in one place.

Reporting

Leads, pipeline and team performance at a glance

Insights is the reporting area of the Hermetic app. Pick a location and a date range and it shows how many leads Mia managed, how fast the first reply went out, how many guests wrote back, and when your inquiries actually arrive.

Lead volume by week, with total inquiries next to the leads Mia engaged
A heatmap of inquiries by day and hour, so you can see your real busy windows
Off-hours impact: the share of leads that arrived while your office was closed, and how many of those guests replied
Pipeline and Team tabs, plus CSV export for your own reporting

Demo account shown. Yours fills with your own leads.

The Leads view of the Hermetic app: lead list, an open text conversation with an AI summary, the Pause AI agent button and event details. Demo account, names blurred.

Leads and conversations

Every lead, every message, one screen

Your coordinators open a lead and see the whole exchange, whether it happened by text or by voice. A summary at the top pulls out the event type, headcount, date and next step, so nobody has to scroll to catch up.

A status on every lead, from new to definite
Pause Mia with one click and take over the thread yourself
Event details and the assigned coordinator beside the conversation
Thumbs up or down on any reply to coach Mia

Demo account shown. Names blurred.

A real text exchange between Mia and a guest at a live venue, with the AI summary above it. Names blurred.

A real exchange

A closed lead came back with a new event

This is a real conversation from a venue using Mia today, with names blurred. The guest's date was unavailable, so the lead was closed. Mia followed up afterward, thanked her, and asked what could have gone better. The guest wrote back that she is returning in October and needs space for 15 to 18. Mia handed her to the sales managers.

Follow-up goes out on its own, even on leads your team has closed
The summary rewrites itself as the conversation moves
Your sales managers get a warm lead with the details already gathered

The Whole Platform

Every Part of Mia Feeds the Next

Here is the whole loop, from the first search to the returning guest, and why it gets stronger every month it runs.

1

Advanced AI SEO

Found

A planner asks ChatGPT or Google AI where to host 40 people. Your venue is the answer, built from the facts Mia publishes.

Includedwith Mia, every location

2

Voice, text, web form

Captured

The inquiry lands with Mia by text, phone call, or your event form, at any hour of any day.

37%of leads arrive after hours

3

Instant engagement

Engaged

Mia replies in seconds, qualifies the event, answers questions about rooms and menus, and books the tour.

14 secspeed to lead, 24/7

4

CRM sync, human takeover

Handed off

Your coordinator opens a finished brief inside the CRM you already use and closes the booking.

167 hrssaved per 1,000 leads

5

The event

Booked

The event happens. The guest is now yours to keep, and the loop turns.

2.1Xbooking opportunities

After the event, three things come back around

Long-term nurture

Returning guests

Mia stays in touch after the event. When the anniversary, the holiday party, or the next offsite comes around, the guest comes back already won.

Back into Captured

Your education site

A sharper team

Your coordinators are certified on a private training site built for your team: rooms, routing, first replies, practice conversations. Every new hire learns the same way, so nothing leaves with turnover.

Back into Handed off

Advanced AI SEO

Found more often

Every month Mia runs, more of the facts about your venue sit where the engines read them. Citations build on citations, and more planners arrive already sold.

Back into Found

What that adds up to in dollars

Extra event revenue per month, built from the calculator’s own inputs. Mia alone is the calculator’s number. The three loops stack on top of it, and Mia’s price stays flat.

Illustrative lifts

Mia aloneAI searchReturning guestsCertified teamMia’s price, flat

Using 15 locations, 25 inquiries per location a month, $3,239 per event and 2.5 extra bookings per 100 inquiries, straight from the calculator. The lifts are illustrative: AI search adds up to 60% more inquiries over the first year, returning guests add up to 50% more bookings by year two, and a certified team closes 20% more of the handoffs. Mia’s price is $599 per location per month, which is $0.83 an hour. Change the calculator and this chart follows.

Mia vs. X

There Is No “Mia vs. X.”

Nothing on the market, direct or indirect, does what Mia does for your venue. If anyone tells you they have their own version of her, we would like to meet them. Here is what she costs, what she does, and the questions to ask anyone who claims to be her.

If price ever comes up

$599per location, per month

She works 24/7, so that is $0.83 an hour. About 8% of a fully-loaded entry-level event coordinator, with salary, health and employer taxes counted.

One private event at the $3,239 customer average covers more than five months of Mia. Setup is $500 per location, waived for group-wide deployments.

Entry-level event coordinator, fully loaded

100%

Mia, 24 hours a day

8%

Cost of one coordinator versus Mia at one location. For that, she does everything below.

Mia vs. anyone who says they have a Mia

Ten things that decide whether event leads turn into revenue. Mia does all ten.

What matters

Mia

1

Track record

In production at well-known groups. CEO-level references, not just the events team, on request.

2

Speed and reach

Every lead engaged within 15 seconds, 24/7, including the 37% that arrive after hours. Texts get read and answered 92% of the time. Email: under 34%.

3

Does the work in the conversation

Quotes real-time availability, books walkthroughs on the coordinator's calendar, sends menus and photos. No human needed.

4

Qualifies and cross-sells

Screens out junk and unqualified inquiries (85% fewer unqualified meetings). If a venue or date is taken, she recommends a sister location instead of losing the lead.

5

Never drops a lead

Follows up on every open inquiry until it books or the guest says no. Nurtures every guest after the event and reactivates them year after year.

6

Voice and menus

Voice Mia answers the events line on the first ring, any hour, creates the lead in the CRM and continues by text. She drafts the print-ready event menu the moment a BEO executes.

7

Under your control

See every conversation in real time. Pause and take over any thread. A thumbs-down retrains her on the spot.

8

Turnover and your CRM

She knows every open inquiry and quote, so when a coordinator leaves she keeps their deals moving the same day. Works natively, two-way, inside the CRM you already use.

9

Coordinator earnings

$14,500 a year in additional commission per coordinator, on average.

10

The company behind her

AI-native, hospitality only, and Mia is 100% of the focus. Dedicated AI/ML engineers. A named customer-success team, not a ticket queue.

Ten checks. If someone can match all ten, send us their name.

Everything $0.83 an hour buys

The full list, nothing held back.

Speed and reach

Engages every lead within 15 seconds, 100% of the time, including the 37% that arrive after hours
Texts get read and answered 92% of the time, vs. under 34% for email
Sends messages that never land in a junk, promotions or spam folder
Works unlimited leads at once, across every location

Does the work

Answers questions, quotes availability, books walkthroughs, sends menus and photos, all in real time
Voice Mia answers the events line on the first ring, any hour: captures date, headcount and occasion, creates the lead in the CRM, continues by text
Drafts the on-brand physical event menu, ready to print, the moment a BEO executes: 15+ hours a week saved per location

Books more

Screens out junk and unqualified inquiries, so coordinators only spend time on leads that can close: 85% fewer unqualified meetings
Cross-sells: if a venue or date is unavailable, she recommends a sister location instead of losing the lead
Routes qualified leads to the right coordinator, by location, event type or party size
Follows up on every open inquiry until it books or the guest says no
Nurtures every lead after the event and reactivates past guests year after year

For your team

Helps coordinators earn more than ever: $14,500 a year in additional commission, on average
Gives coordinators their nights and weekends back. She works the inbox at 11pm on a Saturday so they can close, walk through, execute and elevate the guest experience
Absorbs turnover: she knows every open inquiry and quote, so when a coordinator leaves she picks up their pipeline the same day
Never has a bad day, never misses a lead, never asks for a raise

Under your control

Works inside the CRM you already use. Nothing new to learn or babysit
Full visibility into every conversation, pause and take over anytime, and a thumbs-down retrains her on the spot
Matches each venue's brand voice, down to the location

Behind her

A world-class, human customer-success team, not a support ticket queue
Built by an AI-native company, and she is all we build

She is all we build.

When a legacy software vendor adds AI, it is one feature on a crowded roadmap, built and shipped when it is good enough to check a box. Mia is our entire company. Every team member, every dollar, every day goes into making her better at converting event leads into revenue and making life easier for event coordinators. Bolted-on AI improves when the vendor gets around to it. Mia improves continuously, because there is nothing else for us to work on.

Someone says they have their own Mia? Send them our questions.

Fill in two names and open the email. It goes to your contact at that company, from you. If they can answer all nine, we want to hear about it too.

Their first name

Their email (optional)

Your name

Open in your email app →Copied

Toyour contactSubjectA few questions about your version of Mia

Hi [first name],

Thanks for telling me about your version of Hermetic AI's Mia. I'd like to learn more. Could you answer the questions below? Sorry for so many, but we like to do our due diligence.

1. How many leads has it engaged to date? Can you share CEO-level references (not events teams) from well-known groups that have used it in production for 6+ months?

2. Can it quote live availability, book walkthroughs on the coordinator's calendar, and use voice AI to take the lead inquiry instead of a form?

3. Does it screen out junk and unqualified inquiries, and suggest a sister location when a venue or date is unavailable?

4. Does it follow up on every open inquiry until it books or the guest says no, and nurture past guests to rebook every year?

5. Does it create perfectly formatted, print-ready event menus automatically once a BEO is signed?

6. Can the events team watch every conversation live, pause or take over any thread, and retrain the AI with a thumbs-down?

7. When a coordinator leaves, does it already know their open inquiries and quotes and keep those deals moving the same day? Does it work two-way inside the venue's existing CRM?

8. On average, how much more commission does a coordinator earn per year after it goes live?

9. Is this an AI-native company, 100% focused on this product and on hospitality only? How many AI/ML engineers work on it? Are you SOC 2 certified? Do clients get a named customer success team or a ticket queue?

Thanks, I appreciate you taking the time!

Best,
[your name]